Emery Malone: Driving Innovation and Sales Excellence at NextGen Healthcare

In the fast-evolving healthcare technology landscape, leaders who blend industry knowledge with exceptional sales expertise are vital to delivering innovative solutions to medical providers. Emery Malone, Senior National Sales Executive at NextGen Healthcare, exemplifies this leadership. With over a decade of experience at NextGen Healthcare, Malone has played a pivotal role in expanding the reach of cloud-based healthcare software solutions, empowering healthcare organizations to improve patient outcomes and optimize operational efficiency.

About Emery Malone: A Proven Leader in Healthcare Technology Sales

Emery Malone has been an integral part of NextGen Healthcare for more than 13 years, steadily progressing through roles that showcase his dedication to customer success and sales excellence. Starting as a Customer Support Supervisor, Malone’s journey reflects a consistent commitment to understanding client needs and aligning them with NextGen’s cutting-edge healthcare technologies.

Career Progression at NextGen Healthcare

• Customer Support Supervisor (Dec 2011 – Nov 2014): Malone began his tenure by providing essential client support, ensuring smooth adoption and use of NextGen’s software products. His hands-on experience with customer challenges laid the foundation for his consultative sales approach.
• Customer Retention Manager (Nov 2014 – Jul 2016): Transitioning into customer retention, Malone focused on building long-term client relationships. His ability to engage clients proactively helped reduce churn and foster loyalty to NextGen’s solutions.
• Senior National Sales Executive (Jul 2016 – Present): In this leadership sales role, Malone drives national revenue growth by offering a comprehensive portfolio of cloud-based SaaS products, including Electronic Health Records (EHR), Practice Management, and Revenue Cycle Management (RCM) solutions.

NextGen Healthcare: Revolutionizing Ambulatory Care with Technology

NextGen Healthcare is a prominent healthcare software company that delivers innovative, cloud-based solutions tailored to ambulatory care settings. Their integrated software suite empowers clinics and medical practices to automate workflows, improve billing accuracy, and enhance patient engagement — all while complying with stringent healthcare regulations.

Core Solutions Provided by NextGen

• Electronic Health Records (EHR): NextGen’s EHR system provides clinicians with a user-friendly, mobile-friendly platform to document patient care seamlessly. It supports clinical decision-making and streamlines documentation to improve productivity.
• Practice Management: This component handles scheduling, billing, and patient registration, ensuring operational efficiency and reducing administrative burdens.
• Revenue Cycle Management (RCM): NextGen’s RCM software automates claims processing, eligibility verification, denial management, and reporting to maximize revenue capture.

NextGen’s Commitment to Excellence

NextGen Healthcare is recognized for delivering “Outstanding Customer Service,” as awarded by J.D. Power, highlighting its dedication to client satisfaction. The system is also certified as Stimulus Ready, ensuring compliance with federal healthcare programs and facilitating provider incentives.

Emery Malone’s Role: Strategic Sales and Client Success

As a Senior National Sales Executive, Emery Malone leads consultative sales efforts across the United States, positioning NextGen’s solutions as essential tools for medical providers navigating the complexities of modern healthcare delivery.

Consultative Sales Approach

Malone’s strategy is deeply consultative—prioritizing client needs, challenges, and goals. He works closely with healthcare providers to understand their unique operational hurdles and tailors NextGen’s offerings accordingly. This approach builds trust and long-term partnerships rather than transactional sales.

Driving Cloud Adoption in Healthcare

With NextGen Office (formerly MediTouch), Malone champions cloud technology adoption in healthcare, a critical trend for practices seeking mobility, scalability, and real-time access to patient data. He educates potential clients on the benefits of cloud-based EHR and RCM solutions, emphasizing increased efficiency and cost-effectiveness.

Collaboration with Resellers and Billing Partners

Malone also cultivates relationships with strategic resellers and billing partners to expand NextGen’s market penetration. His networking and negotiation skills ensure alignment across partners, enhancing solution delivery and customer satisfaction.

Impact on Healthcare Providers and the Industry

Emery Malone significantly influences healthcare providers’ ability to deliver quality care through his role. By facilitating the implementation of NextGen’s technology, Malone helps clinics automate workflows, reduce administrative overhead, and improve financial performance. The result is a better patient experience and more sustainable healthcare operations.

Enhancing Patient Engagement and Experience

The integrated patient portal offered by NextGen allows patients to interact with their healthcare providers seamlessly. Malone’s efforts ensure that providers adopt such tools to promote transparency, appointment scheduling, and secure communications.

Improving Revenue Cycle Efficiency

Revenue cycle challenges can strain healthcare organizations. Malone’s promotion of RCM solutions helps providers manage claims effectively, reduce denials, and accelerate payments, which are crucial for practice viability.

Skills and Expertise

Emery Malone combines technical knowledge with interpersonal skills, enabling him to thrive in a competitive market.

• Customer Relationship Management (CRM): Mastery leveraging CRM systems to nurture and maintain client relationships.
• Electronic Health Records (EHR): Deep understanding of EHR systems and their clinical and administrative applications.
• Negotiation and Communication: Proven ability to engage stakeholders, negotiate contracts, and effectively communicate complex solutions.
• Healthcare Industry Knowledge: Awareness of regulatory compliance, healthcare trends, and provider challenges.

Personal and Professional Philosophy

Malone’s career reflects a commitment to customer success and continuous learning. He understands that healthcare providers operate in an environment of constant change and strives to offer solutions that meet current needs and anticipate future demands.

The Future: Continuing to Innovate in Healthcare Technology Sales

As healthcare technology evolves, the role of sales executives like Emery Malone becomes increasingly strategic. The shift to value-based care, interoperability, and data-driven decision-making will require tailored technology solutions and trusted advisors. Malone is positioned to lead this transformation by staying ahead of industry trends and maintaining a customer-centric focus.

Also Read: The Lewin Group, A Leader in Healthcare Consulting and Policy Innovation

Conclusion

Emery Malone’s tenure at NextGen Healthcare exemplifies the impact a dedicated, knowledgeable sales executive can have in advancing healthcare technology adoption. Through his leadership in consultative sales and client relationships, he enables medical providers to embrace innovative solutions that improve care delivery and operational success. Emery Malone’s role in bridging technology and provider needs will remain indispensable as healthcare transforms.